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SignAllow

Terms of Use

Preliminary sign by-law research, for business use

Plain version first: SignAllow is a business tool for preliminary research into Ontario municipal sign by-laws. It retrieves the published rules, does the arithmetic on the selections and measurements you give it, and shows you the sections behind each figure. It is not a permit, not a municipal approval and not legal advice. Anything you will rely on for fabrication, installation, a permit application or another financial commitment must be verified with the municipality.

Who we are

SignAllow is operated by SRD Media Group Inc., a corporation carrying on business as SignAllow, in Burlington, Ontario, Canada. Contact: support@signallow.ca. In these terms, "we" means SRD Media Group Inc. and "you" means the business, or the person acting for it, that uses SignAllow or buys from it.

Business use only

SignAllow is provided for business and commercial use: sign companies, general contractors, project and property managers, permit and sign professionals, and business owners acting for their business. It is not offered to consumers for personal, family or household purposes. When you accept these terms or buy, you confirm that you are using SignAllow for business purposes. Nothing in these terms takes away a right that applicable law gives you and does not allow to be excluded.

Agreeing to these terms

Before your first result you are asked to tick a box agreeing to these terms, and you are asked again before you pay. We keep a record of each acceptance (which version, when, and whether it happened at first use or at checkout), as the Privacy Notice describes. If you do not agree, do not use SignAllow.

What SignAllow does, and what it does not

You choose the municipality, the sign type and, where the by-law needs one, the sign district or category, and you supply the measurements. SignAllow then retrieves the rules it has built in from that municipality's published by-law, calculates what those rules give for your selections, cites the sections it used, and says where a rule could not be verified or can be read more than one way.

SignAllow does not decide how a municipality will classify your property or your sign, whether you are entitled to a permit or a variance, or how a genuinely ambiguous provision should be read. The municipality, or another authority having jurisdiction, makes those decisions and remains the final authority. SignAllow does not issue permits, review drawings, or provide legal, engineering or other professional advice.

How to use the results

SignAllow is designed to speed up preliminary by-law research, early estimating, feasibility and project planning, and you may use it for those. Before you rely on a result for fabrication, installation, a permit application or another financial commitment, verify it with the municipality. Check the selections a result is based on: a wrong district, sign type or measurement produces a wrong figure.

Accuracy

We follow the method set out on the methodology page. A figure is published as a number only where separate checks of the source agree, and where they do not, we say so rather than pick one. Even so, by-laws change, published copies lag behind amendments, site-specific amendments and municipal interpretations exist, and we can make mistakes. We do not promise that any result is complete, current or error-free, or that a municipality will agree with it.

Records of a result

Each report shows when it was generated and which version of SignAllow’s rules it used. We keep every version of the rules we publish, so a past result can be explained if you give us the inputs it was based on. We do not keep your inputs or your reports.

Limitation of liability

To the extent the law allows:

  • We are not liable for indirect, incidental, special or consequential loss, or for lost profit, lost revenue, lost business, project delays, redesign or remanufacturing costs, installation delay costs, or amounts you owe to others under your own contracts, arising out of SignAllow or its results.
  • Our total liability for all claims connected with SignAllow is limited to the greater of (a) the fees you paid us in the 12 months before the event that gave rise to the claim, and (b) CAD $500.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law.

Using SignAllow fairly

You may use results and reports in your own work, including sharing them with your client, your landlord or the municipality. You may not copy the rules in bulk, scrape or automate the site, resell its output as a service, or use it to build a competing database. The municipal documents we link to belong to the municipalities that publish them.

Free checks, and what one check means

A number of checks are free. One check with an address includes refinements at that address and municipality for 90 days from its first run, without additional check charges: measurements, checklist answers and supported sign-type changes. Browser-only allowances require the original browser data and cookies; explicitly saving a completed check to your account carries the allowance across devices. Editing or copying a project does not extend the expiry. Changing the address or municipality is a new check. After expiry or when a saved allowance cannot be verified, we ask before using another check. Checks without an address cover refinements in the current visit only. Previously saved dated reports remain records; opening or downloading them uses no checks.

Prices and payment

Two monthly plans are sold. Starter gives one person 10 checks in each monthly billing period; checks not used in a period do not carry over. Pro gives unlimited checks to the account holder and up to four teammates the account holder adds. Prices are in Canadian dollars. Applicable sales taxes are added where we are required to collect them. Before you pay, Stripe's checkout page shows the currency, any tax, the amount due and, for a subscription, how it renews. There are no other fees.

A subscription renews automatically each month until you cancel. Cancelling stops the next renewal, and your access continues to the end of the period already paid for. You can cancel at any time from Manage billing in the tool, which opens Stripe's billing portal. You never have to email anyone to stop paying. You can also move between Starter and Pro there; Stripe adjusts the charge for the rest of the period.

Pro teammates. On Pro, the account holder can add up to four teammates by email address. The account holder is responsible for who they add and for their teammates' use of SignAllow under these terms. A teammate's access ends when the account holder removes them or when the Pro plan ends. Teammates cannot manage billing.

Starter top-ups

An active Starter account holder may explicitly buy five additional checks for $29 CAD plus applicable tax as a one-time purchase. There is no automatic top-up or overage charge. Monthly checks and unused free checks are used before purchased checks. Purchased checks do not expire and remain usable by the account holder after cancellation. They do not add seats, extend a subscription or unlock features requiring an active membership. Pro checks do not consume this balance. Each purchased check follows the same property-refinement allowance described above.

Refunds

  • Unused top-ups: request a full refund within 14 days of purchase if none of that purchase’s five checks has been used. Usage is assessed for that specific purchase, not your monthly or free allowance.
  • Partially used top-ups: normally non-refundable. Remaining checks do not expire and stay available after cancellation. We make exceptions for billing errors and service failures.
  • First subscription payment: request a full refund within 7 days of payment if no paid checks have been used by you or your teammates. We cancel the subscription when issuing this refund.
  • Accidental renewal: request a refund within 72 hours of the renewal payment if you and your teammates have not used checks from the new billing period. We cancel future renewals when issuing this refund; access paid for by the refunded period ends.
  • Billing mistakes: we refund duplicate or incorrect charges in full.
  • Technical failures: if a technical failure consumes a check, we restore it promptly. If we cannot deliver the purchased service, we offer an appropriate refund.

Outside these windows, subscription periods already underway are normally non-refundable, except for billing errors, service failures or rights under applicable law. An unfavourable by-law result alone does not qualify for a refund: identifying a restriction is part of the research. If we materially misrepresented coverage or our error made the result unusable, contact us so we can correct it or offer an appropriate remedy.

Refunds include the applicable tax on the refunded amount and go to the original payment method. We do not deduct a processing or administration fee. Any refund or remedy that applicable law requires remains available.

A full top-up refund or chargeback removes unused checks from that purchase. A partial refund reduces that purchase’s available checks in proportion to the amount refunded, rounded up to a whole check. Other purchases are unaffected, and no extra charge is made automatically. If a subscription payment is refunded or charged back, we may end the plan it paid for.

To request a refund, email support@signallow.ca from the email address you paid with. Include the purchase date, receipt reference if available and a brief explanation; do not send card details. We aim to respond within two business days. This is a response target, not a guarantee of when your bank will post a refund.

Getting back in

Access is tied to a secure sign-in cookie your browser holds, not to a password. On a new device, or after clearing your browser, you get back in with a code sent to the email address you paid with. Keep that address reachable; it is the only way we can return access to you.

Availability

SignAllow is a small service and is not sold with an uptime guarantee.

Changes to these terms

Each version of these terms has a version number and an effective date, shown at the end of this page, and earlier versions are kept. If we make a material change, we will ask you to accept the new version before your next check. If you have a subscription, we will email you at least 30 days before a change that affects it, so you can cancel before it takes effect.

Law and disputes

SignAllow is offered in Ontario. These terms are governed by the laws of Ontario and the federal laws of Canada that apply there, and the courts of Ontario decide any dispute. If any part of these terms is found unenforceable, the rest still applies.

Terms of Use, version 2026-09-27.4, effective 27 September 2026.

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